Adjuster Certification Program


The Bureau of Workers' Compensation wants to ensure that injured workers return to their health and to their jobs as quickly as possible. We don't want injured workers to experience a delay in receiving medical benefits or lost wage benefits that could negatively impact or unnecessarily delay their recovery. To help meet these goals, an Adjuster Certification Program was developed to educate adjusters about the requirements of Tennessee's workers' compensation laws, rules, and regulations.

The purpose of this program is two-fold: assure that injured employees are treated fairly, and that Tennessee workers' compensation claims are handled in an appropriate and uniform manner.

The program is not intended to show adjusters “how to do their job”, but rather focuses on the relationships and interactions from the adjuster’s perspective pertaining to Tennessee workers’ compensation law and best practices.

Class Structure

The program is conducted by Bureau staff, including judges, program directors, and the assistant administrator. Training sessions are offered periodically throughout the year. Insurance adjusters who participate in the training and pass a final exam will be recognized by the Bureau as "certified."

Certification Status

Being designated as "certified" indicates a higher level of understanding of Tennessee's workers' compensation claims handling standards and the benefits of early and continuous communications with each person involved in the claim.  This designation can also prove to be a marketing advantage for adjusters and the carriers / Third Party Administrators as employers looking to obtain workers' compensation insurance will be able to access the list of certified adjusters and certified adjusting entities.

View the Program Rules

What to Expect

What should an adjuster expect to experience during this training?

Certified Adjusters

View the growing list of certified adjusters.

Very informative. Different presenters kept it moving!
Even though this course was presented online, the presenters and presentation was very easy to learn; and the presenters answered any questions you had as if you were in-person. No technical issues!!
The presenters were more than willing to answer questions. Also, the presentation was very detailed.
Loved the wealth of information on so many topics. Liked the quizzes. I really liked how much you care and how down to earth and realistic everyone was.
I liked getting first-hand knowledge from the folks who work at the bureau every day.

 If you have any questions about this program, contact

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This Page Last Updated: April 24, 2024 at 10:17 AM