Performance Measurement and Analysis

TDOT's Performance Measurement Framework provides a structured approach to the systematic assessment of progress and results. Established in 2004, the framework identifies five key performance categories to enable a balanced assessment of organizational performance:

• Customer - focuses on overall customer service and satisfaction
• Financial - considers TDOT’s budget and funding information, returns on investments, and efforts to reduce or contain costs
• Organizational Effectiveness - focuses on effectiveness of key internal processes, use of innovative technology and management practices, productivity, and efficiency
• Transportation System - assesses the performance of the statewide transportation system with a focus on the operation, preservation, and maintenance of the system
• Workforce - focuses on the quality of the workplace environment and TDOT’s capability to achieve its mission and strategic direction