Customer Focus

Understanding the satisfaction levels and the priorities of TDOT customers is integral to the planning and improvement of our state transportation services and facilities. Conducting a customer survey provides a systematic, objective method for TDOT to:

1. assess perceptions of travel and mobility in Tennessee
2. obtain feedback and input on what transportation issues and services are most important to our customers

TDOT Customer Survey Results

Links to detailed information including Summaries, Resident Survey Report, Elected Official Survey Report, and Partner Survey Report are located below:  

• 2016 Customer Survey 
• 2013 Customer Survey
• 2006 Survey- Summaries, GIS Maps and Survey Instruments are available through the Office of Strategic Planning at (615) 532-3507.