Disaster Related Emergency Assistance

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Preventing, Reporting and Stopping EBT Theft and Fraud

The Tennessee Department of Human Services (TDHS) is here to ensure Tennesseans have the tools they need to become financially stable and uses Electronic Benefit Transfer (EBT) cards to deliver benefits. Unfortunately, some criminals are willing to use card skimming and other tactics to steal aid meant to help families on their way to financial stability. Customers and businesses that use and accept benefits using EBT cards are strongly encouraged to review preventative measures and reporting practices to stop the theft of benefits. Click Here to learn how to prevent, report and stop EBT theft and fraud.

Disaster Supplemental Nutrition Assistance Program (D-SNAP)

D-SNAP Eligibility: Starting May 8, 2023 through May 12, 2023 individuals and families located or working in Cannon, Hardeman, Hardin, Haywood, Lewis, Macon, McNairy, Rutherford, Tipton, and Wayne counties that experienced loss as a result of the March 31st and April 1st, 2023, storms are able to apply for Disaster Supplemental Nutrition Assistance Program (D-SNAP) benefits.

Recipients of Tennessee’s regular SNAP program are ineligible to receive D-SNAP, but households who received SNAP benefits in April 2023 and experienced storm- or tornado-related damage to their homes, property, or personal employment property may be eligible for supplemental payments to bring their April 2023 allotment up to the maximum allotment for their household size. To request a supplement, households must complete an Affidavit of Disaster Loss During DSNAP Only form. The form may be uploaded on the One DHS Customer Portal, or delivered to the local TDHS office.

Who Can Receive D-SNAP:

If you lived or worked in Cannon, Hardeman, Hardin, Haywood, Lewis, Macon, McNairy, Rutherford, Tipton, and Wayne counties March 31 or April 1, 2023, you may be eligible for D-SNAP benefits if you meet special disaster income limits and have experienced one of the following as a direct result of the severe weather event:

  • Damage to or destruction of the home or self-employment business.
  • Loss or inaccessibility of income including a reduction or termination of income or a significant delay in receiving income due to disaster related problems.
  • Disaster-related expenses (home or business repairs, temporary shelter, evacuation, etc.) that are not expected to be reimbursed during the disaster benefit period.

How to Apply for D-SNAP:

Families who meet the qualifications for disaster assistance may apply online at the D-SNAP application page: https://tdhs.service-now.com/csp?id=citizen_registration or by visiting a TDHS County Office. Applications from residents in Cannon, Hardeman, Hardin, Haywood, Lewis, Macon, McNairy, Rutherford, Tipton, and Wayne counties will be accepted beginning at 8:00 A.M. CST on Monday, May 8, 2023, through 4:30 P.M. CST on Friday, May 12, 2023.

D-SNAP benefits are provided through an electronic debit-like card and can be used to purchase food items at grocery stores and other authorized retailers who accept electronic benefit transfer (EBT). These cards will be mailed to qualifying homes following approval.

Additional Information:

Customers in need of technical assistance can call the D-SNAP hotline number at (615) 984-0919. Face-to-face assistance is available by visiting a TDHS office in Cannon, Hardeman, Hardin, Haywood, Lewis, Macon, McNairy, Rutherford, Tipton, and Wayne counties.

Replacement SNAP Benefits (for existing SNAP recipients): 

The Tennessee Department of Human Services is prepared to provide replacement Supplemental Nutrition Assistance Program benefits to current SNAP households who suffered losses due to severe weather which may have caused power outages or a household misfortune. 

These replacement benefits are available for existing SNAP recipients who:

  • Lost food due to a power outage of 12 hours or more
  • Lost food due to a household misfortune

Individuals requesting replacement benefits need to sign an affidavit and send it to DHS using the File Upload tool, within the One DHS Customer Portal available here: OneDHS.tn.gov/csp

Affidavit Request for SNAP Replacement Due to Power Outage (HS-3003) Instructions

Affidavit Request for SNAP replacement Due to Power Outage (HS-3003) Spanish Instructions

SNAP recipients must request replacement benefits within 10 (ten) calendar days of experiencing food loss. Once approved, SNAP replacement benefits are issued on the current recipient’s EBT card.  Replacement SNAP benefits will be authorized for the value of the loss only and can’t exceed the current month’s allotment.