Frequently Asked Questions (FAQs)

Q - How do I get a background check?
A - Please go to this link:
And follow the directions that are applicable to you.
If you are an out of state applicant, we will mail you the fingerprint card upon receipt of your application.
Your OCA # is: 2514

Q – How do I change my name or address on my license, and will I get a new license with the changes?
A - You can update your address/name online at If you don’t have an account already, you’ll make an account, onboard your license and then you may update your information. The next time you renew your license, you will receive certificates with your updated name. If you want an updated certificate before then, you can order a replacement copy of your license online at for $25.
-The Wall Certificate is the large manila certificate that has the state seal on it.
-The Renewal Certificate is the medium sized blue/green

Q - Are live/interactive webinars the same as in-person/live classes for continuing education credit?
A – The Board’s Rules provide a list of course types the Board defines as "Multi-Media" which includes such course delivery methods as Internet, Teleconferencing, and Videoconferencing, among others; therefore, since a webinar is a video conference and is conducted over the internet, it is not a the same thing as a live course.

Q – How long as an Administrator-In-Training (A.I.T.) Program?
A – A standard A.I.T. Program is 6-months and 1,040 clock hours of full-time training.

Q – Can I start an Administrator-In-Training (A.I.T.) Program before I apply for a license?
A – While some employers may hire an individual and give them a title of A.I.T. or consider an individual to be in an A.I.T. program, no hours may be counted towards a TN A.I.T. program for licensure until they have completed the application process and been approved by the Board.

Q – What is the deadline for applications or requests to be submitted for the Board to review in a meeting?
A - All requests, applications, notices, complaints, other communications and correspondence shall be directed to the Administrative Office of the Board no less than 10 days prior to a regularly scheduled meeting of the Board or the item will be set over to the next regularly scheduled meeting thereafter. Applications must be complete and in good order with all supporting documentation presented.

Q – When does my license need to be renewed?
A- The first license issued will be valid for at least 12 months but may be active for more than 12 months as a new licensee enters the licensure renewal cycle. Every license issued after the first renewal date will expire every 24 months. The expiration date is printed on all license certificates. While the Board Administrative Office will send one courtesy renewal notice, the license will expire whether the notice has been received or not. It is the responsibility of the licensee to know when their license expires and to renew accordingly.