Way2Go MasterCard

New debit card for Unemployment Insurance payments
Sample Tennessee Way2Go Card

Unemployment Insurance (UI) benefits can now be received by debit card or direct deposit.  Beginning July 9, 2016 all Unemployment Insurance payments issued via debit card will be deposited to a Way2Go Card® Debit MasterCard.  

A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments.

It may be used anywhere MasterCard® is accepted, including for online purchases and bill payments.  Each debit card is embedded with an EMV chip for greater security and will include documentation with instructions on the use of the card.

Direct Deposit Option

This option may be selected on Jobs4TN. Entering and maintaining the correct banking information is the sole responsibility of the claimant. Department of Labor employees are not allowed access to enter a claimant’s banking information.

In the Mail

Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed.  Claimants currently receiving benefits may also enroll for debit cards or direct deposit payments online at Jobs4TN.gov > Unemployment Services > Update Banking Information. In the future, all claimants will receive their unemployment benefits electronically.

Your card will arrive in a plain, white, window envelope with a return address of P.O. Box 80529, Austin, TX 78708. Do not throw away this envelope without removing its contents.  If you lose your card or did not receive your card within 7 to 10 business days, contact customer service at 855-462-5887.

Keep it Safe

As a general practice, do not give out any information about your account number, expiration date, or account balance to anyone who calls you on the telephone. Protect your Way2Go Card as you would credit cards or cash.

  1. Keep your Personal Identification Number (PIN) a secret. Choose a number that is not easily guessed. Never write it down anywhere or give it to anyone. We will never call or text your asking for the PIN.
  2. Have your Card out and ready to use as you approach the ATM. If you observe suspicious persons or circumstances, it may be safer to go to an alternate ATM location.
  3. If the ATM ever appears to have been damaged or tampered with, do not insert your Card.

Activate the Card

Use the Way2Go Card® mobile app (Apple Store | Google Play), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN, or get your available balance.

Start using your Card immediately anywhere MasterCard® is accepted, including online and for bill payments!

Initial Deposit

If your claim is approved, your benefits will be deposited within 48 hours of the first payable week approved by the Tennessee Department of Labor and Workforce Development. Please remember to continue to certify for benefits weekly; failure to do so will result in benefits not being added to your card.

Keep your address up-to-date

If you need to change your address, you must update your address at Jobs4TN.

Carefully read all of the information below:

You can use your debit card anywhere that accepts MasterCard®, however, when making purchases, please remember to use it as a credit card.  View Locations

There are some fees that can be incurred with this card.

                                                                                                                     Fee Schedule
                                                                            This fee schedule lists the fees that will be withdrawn from your Card account balance, except where prohibited by law.
Point-of-Sale (POS) purchase transactions and Online Purchases
-PIN or Signature
No Fee  
Cardholder Alerts & Deposit Notifications**
-Email, Phone or Text Message
No Fee  
Teller-assisted Cash Withdrawals No Fee at any MasterCard member Bank or Credit Union teller windows located in the U.S.  
Funds Transfer (to a U.S. bank account owned by you)
-Via Interactive Voice (IVR) or Web Portal
No Fee  
ATM Withdrawals (In-Network) No Fee at MoneyPass locations  
ATM Withdrawals (Out-Of-Network)*
  • Two (2) for no fee per month
  • $0.35 for each additional ATM withdrawal
ATM Balance Inquiry There is no fee to check your balance at any ATM. ATM networks outside of the MoneyPass Network may charge a surcharge fee to use their ATM.  
Card Replacement
  • $5.00 for each request
  • Standard Delivery (7 to 10 calendar days)
Expedited Card Delivery Fee Expedited Delivery (2 to 5 calendar days); $10.00 per request  
Call to Go Program live or Automated Customer Service
  • Four (4) calls for no fee per month

There is no fee for calling the automated customer service number or transferring to a live agent

International Transaction Fee 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S.  
* ATM owners may charge an additional fee called a "surcharge" or "convenience fee." Read the screen message carefully for information related to surcharges before you press "Enter." You will have the option to cancel the transaction and go to another ATM.
**You are responsible for all charges and fees imposed by your mobile carrier or internet service providers.
Note: "Fee-Free" transactions earned expire at the end of each calendar month if not used