Hotline to Report Abuse or Neglect: 1-888-APS-TENN or 1-888-277-8366
Secure Website to Report Abuse or Neglect: https://reportadultabuse.dhs.tn.gov/
Office hours 8 a.m. to 4:30 p.m., Monday - Friday. After-hours calls are returned the next business day.
If this is an emergency after office hours, please call 9-1-1.
Please contact the fraud hotline, if you know or suspect someone fraudulently received or used any DHS service or program, including Families First, Food Stamps (SNAP), Medicaid, Child Care or Vocational Rehabilitation.
Human Services Fraud Hotline: 1-800-241-2629 or in the Nashville area: (615) 741-7445, or by clicking this form: REPORT SNAP (FOOD STAMPS) OR TANF (FAMILIES FIRST) FRAUD
For media and press inquiries:
Danielle Cotton, Public Information Officer
To file an appeal call: (833) 772-TDHS (8347)
or fax: 1-866-355-6136
For information call: (833) 772-TDHS (8347)
This Division receives appeals and conducts fair hearings for applicants and clients who believe they did not receive the services and/or benefits from the Department of Human Services to which they are entitled.
Child Support Offices
Contact the local child support office in the county where you reside, if you are interested in learning more about the services available to you, completing an application for child support services, or if you have questions regarding your existing child support case.
Child Support Disbursement Unit: (615) 253-4394 (local) or 1-800-838-6911 (toll free)
Paternity Acknowledgement Program Hotline: 1-800-457-2165 (toll free)
Tennessee Child Support Employer Line (615) 313-5516 (local) or 1-800-446-0814 (toll free)
Family Assistance Service Center: 1-866-311-4287
Calls are answered 8:00 a.m. to 4:30 p.m. Central Time, Monday thru Friday.
For out of state verifications, please visit TN Out of State Inquiry Form
Food Stamp Program: Electronic Benefit Transfer (EBT): 1-888-997-9444
Blind and Visually Impaired : 1-800-628-7818 (in Tennessee Only)
Deaf and Hard of Hearing : TDD – TTY# 1-800-270-1349 (in Tennessee Only)
Disability Determination Services : 1-800-342-1117
or TTY# 1-877-210-0008
or in Nashville area (615) 253-1510
Please call for the status of a pending disability claim.
Tennessee Technology Access Program : 1-800-732-5059
or in Nashville area (615) 313-5183
or TTY# (615) 313-5695
Vocational Rehabilitation Services : (615) 313-4891, TTY# (615)313-5695 or
TTY# (long distance) 1-800-270-1349
Child & Adult Care Complaint Hotline: 1-800-462-8261
Child & Adult Care Licensing Offices
Child Care Resource & Referral
Please Note: If you need assistance related to your child care payment assistance case or if you are a child care provider needing assistance related to the certificate program, please contact the Child Care Payment Assistance Customer Service Line at 1-833-740-1440 or via email at CCPaymentAssist.DHS@tn.gov.
Child care providers should utilize the Child Care Fiscal Hotline for issues related to an EAV that has already been submitted and you have a question about the payment processing or a question about a note added to the EAV by Fiscal. That number is 1-800-362-8004.
To make a request to transfer your child to a new provider, please submit information using this link: https://stateoftennessee.formstack.com/forms/provider_transfer_form
Community Services Block Grant Agencies
Community Service Block Grant (CSBG) mailbox at CSBG.DHS@tn.gov or by phone - 615-313-4892.
COMMISSIONER - Clarence H. Carter
CHIEF OF STAFF - Whitney Page
DEPUTY COMMISSIONER, OPERATIONS - Melisa Hucks
DEPUTY COMMISSIONER, PROGRAMS & SERVICES - Cherrell Campbell-Street
DEPUTY COMMISSIONER/GENERAL COUNSEL, OFFICE OF GENERAL COUNSEL - Krisann Hodges
INSPECTOR GENERAL - Todd McKinney
ASSISTANT COMMISSIONER, PUBLIC INFORMATION AND LEGISLATIVE OFFICE - Callon Schmid
ASSISTANT COMMISSIONER, PEOPLE OPERATIONS - Dana Braxton
ASSISTANT COMMISSIONER, APPEALS & HEARINGS - Mary-Glenn Hartup
ASSISTANT COMMISSIONER, FAMILY ASSISTANCE & CHILD SUPPORT - Charles Bryson
ASSISTANT COMMISSIONER, QUALITY IMPROVEMENT & STRATEGIC SOLUTIONS - Gary Wilson
ASSISTANT COMMISSIONER, CHILD CARE & COMMUNITY SERVICES - Jude White
ASSISTANT COMMISSIONER, REHABILITATION SERVICES - Kevin Wright
For other questions about our programs and services, please visit our Frequently Asked Questions page.
If you require any additional assistance that is not covered above, please call the One DHS Contact Center at 1-833-772-TDHS (8347) or fill out a Customer Inquiry Form.