Publications and Manuals

Adult Protective Services

APS Manual
APS Field Guide
Stopping abuse of the elderly and persons who have disabilities may start with you
Adult Protective Services Removal from Abuse Registry
8.21 APS Collaborative Response to End Self Neglect in Tennessee (CREST)
APS Collaborative Response to End Self Neglect in Tennessee (CREST) Procedure


Social Services Block Grant (SSBG)

14.01 SSBG Eligibility
        Adult Day Services Fees Schedule
        Determination of US Citizenship or Qualified Non-Citizen Status
        Included and Excluded Income Sources with Verifications
        SSBG Eligibility Procedures
        SSBG Service Goals

14.02 SSBG Fiscal Accountability
        SSBG Fiscal Accountability Procedures

14.03 SSBG Documentation
        SSBG  Documentation Procedures

14.04 SSBG Case Closure
        Allowable Reasons for SSBG Case Closure 

14.05 SSBG Onsite Visits

14.06 SSBG Client File Documentation

14.08 SSBG Provider Policy Requirements

14.09 SSBG Staff Qualifications and Training
        SSBG Training Requirements

14.10 SSBG Client Grievances

14.11 SSBG Client Confidentiality

Child Care

Parent’s Guide to Choosing Quality Care
Parent’s Handy Workbook for Choosing Quality Care

Child Support

Child Support Handbook - English
Child Support Handbook - Spanish


Families First (TANF)

Please note – Links to forms and collateral documents are for internal DHS use and are not publicly active.  You may contact the Families First (TANF) Program Staff ( for questions regarding Families First.

23.00  Families First Application Process
23.01  Families First Assistance Units
23.02  Families First Drug Testing
23.03  Impact of a Drug Felony Conviction on Receipt of Families First
23.04  Families First Technical Eligibility
23.05  Families First Resource Eligibility
23.06  Families First Income Eligibility
23.07  Families First Personal Responsibility Plans
23.08  Families First Immunizations and Health Checks
23.09  Families First School Attendance
23.10  Families First Child Support Cooperation
23.11  Families First Electronic Benefit Transaction Location Restrictions
23.20  Family Focused Solutions
23.21  Time Limits
23.22  Verification and Documentation
23.23  Families First Diversion Payments
23.24  Families First Work or Educational Activity
23.25  Families First Child Care
23.26  Families First Parental Involvement
23.27  Family Cap
23.28  Marriage During Receipt of Assistance
23.29  Families First Authorization and Case Management
23.30  MEU Referrals
23.31  Families First Overpayments and Underpayments
23.32 Families First Work Incentive payments


Welfare Policy Analysis (Center for Business and Economic Research @ UT)

Supplemental Nutrition Assistance Program - SNAP (formerly, food stamps)

TDHS is currently reviewing and revising its SNAP policies in order to simplify, streamline, and ensure the documents reflect our current best practice. While the initial policy review and revision is conducted, there may be some conflicts or incongruence between some portions of the policy manual and the new or revised policies. If you have questions related to SNAP policies please email

24.00  Rights and Responsibilities of SNAP Applicants/Participants
24.01  SNAP General Administrative Procedures
24.02  SNAP Application Processing
24.03  SNAP Timeliness Standards

24.04 SNAP Household Composition

24.05 SNAP Authorized Representatives

24.06 SNAP Special Living Arrangements

24.07 SNAP Non-household Members and Excluded Household Members

24.08 SNAP Enumeration Requirement

24.09 SNAP Citizenship Requirement

24.10 SNAP Residency Requirements

24.11  SNAP Work Requirements
24.12  SNAP Resources

24.13 SNAP Lottery or Gambling Winnings
24.14 SNAP Income
24.15 SNAP Failure to Comply with Work Requirements
24.16 SNAP Voluntary Quit
24.17 SNAP Mandatory Verifications
24.18  SNAP Deductions from Income
24.19 Transitional SNAP
24.20 SNAP Strikers
24.21 SNAP Destitute Households or Seasonal Farmworkers
24.22 SNAP Claims and Issuances 
24.23 SNAP Appeals and Fair Hearings
24.24 Categorically Eligible SNAP Recipients
24.25 SNAP Continued Responsibilities
24.27 Supplemental Nutrition Assistance Program (SNAP) Students in Higher Education

Rehabilitation Services

Disability Records Release Information
Disability Etiquette: Engaging People With Disabilities (courtesy of Tennessee Disability Coalition)
Tennessee Vocational Rehabilitation brochure
Tennessee Rehabilitation Centers: The Right People for the Right Jobs

Legal and Compliance

1.01 Civil Rights Complaints,
1.04 Limited English Proficiency Guidelines,
1.05 Reasonable Modifications,  

Program Integrity

Fraud, The LAW and YOU



TennCare Policy Manuals (TennCare website)